Ashenvale Rules

1. About these Rules

1.1. Validity of the rules

• 1.1.1. These rules are valid from their publication until further notice, and revoke any previous set of rules.
• 1.1.2. Connecting to the Server or downloading the software implies full acceptance of these rules.

1.2. Rules and their Updates

• 1.2.1. The Ashenvale staff reserves the right to remove, add or modify clauses of these rules as they see fit, without prior notice.
• 1.2.2. Not knowing the rules contained here, or their updates, cannot be used as a justification for breaking them.
• 1.2.3. Updates will be announced through the server’s channels. The words “Rules Updated” alone will suffice.
• 1.2.4. Users are advised to check this document periodically to keep up with any changes.

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2. User Regulations

2.1. Character Creation

• 2.1.1. Character, clan or alliance names may not relate to or allude to STAFF names. Breaking this results in a BAN for the user and any related accounts.
• 2.1.2. Any user with an inappropriate name may be permanently banned or deleted without prior notice.
• 2.1.3. The Staff reserves the right to admit, or not, characters on the server.

2.2. Personal Identifiers

• 2.2.1. “Personal Identifiers” (the data that proves ownership of a character) are fixed and cannot be modified by the Staff.
• 2.2.2. Currently, the only valid Personal Identifier is the Serial Code sent to your email when the account was created.
• 2.2.3. Using a false or invalid identifier voids any possibility of claiming ownership of the character.
• 2.2.4. It is the only tool for requesting actions from the STAFF regarding accounts or characters. Without access to it, requests will not be processed.
• 2.2.5. If the Identifier is shared with several people, any request to the Staff is void. Sharing it is not necessary to play in a clan or party; doing so makes the account insecure.

2.3. General Guidelines and Third-Party Software

Zero Tolerance for Cheats/Bots

The use of any external software is strictly forbidden, whether or not it gives an advantage in the game. Simply having an L2 cheat/bot on your PC and launching the client is grounds for a BAN. The anti-cheat detects these programs even when they are used for other servers.

• 2.3.1.1. Cheat use by other users must be reported immediately.
• 2.3.1.2. Any behaviour that undermines the normal running of the game will be penalised.
• 2.3.1.3. Misuse of the chat may be penalised at the STAFF’s discretion.
• 2.3.1.4. PK characters (above level 30) are not allowed to remain in starter towns.
• 2.3.1.5. Sitting to buy or sell in a way that obstructs high-traffic areas, Gatekeepers or Warehouse Keepers is not allowed.
• 2.3.2. Exploiting a bug must be reported. NOT reporting it may result in permanent suspension.
• 2.3.3. If another person uses your character with forbidden software, the account will be penalised, regardless of who is physically responsible.
• 2.3.4. Penalties vary at the STAFF’s discretion, case by case.
• 2.3.5. Every user is responsible for their own actions and for anything done with their accounts if they share them.
• 2.3.6. The absence of a specific rule does not mean bad behaviour is approved; the STAFF will judge each case.
• 2.3.7. Proven item theft from lent accounts results in a permanent BAN. To investigate this, 500 Ashenvale Coins must be paid for the log review.
• 2.3.8. Anyone who hides information about an infraction will be considered an accomplice.

2.4. Unfounded Accusations

• 2.4.1. Unfounded or slanderous public accusations against the STAFF will be severely sanctioned.
• 2.4.2. Reports must come with evidence; otherwise they will be dismissed.

2.5. Disagreements with Staff Decisions

• 2.5.1. Forcing changes to Staff decisions will not be allowed.
• 2.5.2. Appeals must be respectful. Vulgar or abusive language voids the right to appeal.
• 2.5.3. Using channels other than those specified (such as the general chat) for complaints voids the right to a valid appeal.
• 2.5.4. Appeals must refer only to the penalty applied.
• 2.5.5. Rumours without solid grounds will be ignored.
• 2.5.6. The only valid channel for appeals is the “Support/Reports” forum. Private messaging has no validity.
• 2.5.7. In-game complaints will not be considered.

2.6. Expulsions and Sanctions

• 2.6.1. Sanctions will be applied according to these rules, unless the STAFF considers special treatment appropriate.
• 2.6.2. Administrators have the authority to apply special sanctions at their discretion.
• 2.6.3. The STAFF will sanction according to the time they have available to verify the facts, and may take special circumstances into account.

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3. Important Clarifications and RMT (Real Money Trade)

• 3.1. The STAFF reserves the Right of Admission and Permanence.
• 3.2. The STAFF is not responsible for what users do.
• 3.3. Downloading and installing the software is at the user’s own risk.
• 3.4. The STAFF has no responsibility over users’ personal computer security.
• 3.5. The user is entirely responsible for their account. In case of theft, there is no right to demand a refund. There is a paid investigation service, subject to STAFF evaluation.
• 3.6. If a lent character uses exploits, the account owner is the one penalised.

💰 Policy on Buying/Selling for Real Money (RMT):

• 3.7. We do NOT penalise buying and selling items for real money.
• 3.8. If a real-money transaction causes problems for the server and forces the staff to step in, the accounts involved may be blocked outright.
• 3.9. STRICT RULE: we only allow RMT advertising in the specific Discord channel created for it. Any advertising by another method, and especially talking about RMT inside the game, will be penalised.